> ## Documentation Index
> Fetch the complete documentation index at: https://developer.upsun.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Answers to common questions and known issues in the billing system.

## I can't create a second billing account

Each email address can only be associated with one billing account. Creating a second billing account with the same email is not permitted. If you need multiple billing accounts, use a different email address for each.

## My invoice is showing the wrong total, missing tax, or missing information

For questions about your invoice, contact the Upsun Finance team using the email address listed on your invoice.

## What happens if a payment fails on my billing profile?

If a payment fails, your billing profile enters a dunning state. The following states are surfaced in the Console:

| State | Description |
| - | - |
| Overdue | A payment attempt failed. Update your payment method if needed; payment retries are handled automatically. [Contact support if the issue continues](https://developer.upsun.com/docs/core-concepts/get-support.md). |
| Has dispute | A charge has been disputed. Contact support to resolve the dispute. |

When your profile is in a dunning state, the **Update payment method** action appears alongside your payment method on the billing profile page. You can't manually retry a failed payment from the Console.

Dunning restrictions apply at the project level, based on the payment status of each project's billing profile. Projects linked to a healthy billing profile are never affected, even if other projects in the same organization are in a dunning state.

While a billing profile is in a dunning state, projects linked to it can't:

* Be created under that billing profile.
* Be moved to a different billing profile.
* Have their resource allocation changed, whether through Git, the API, or an add-on purchase.


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