> ## Documentation Index
> Fetch the complete documentation index at: https://developer.upsun.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get support

> Find out how to get help if you're experiencing issues with Upsun Cloud.


## Create a support ticket

Open a support ticket to report infrastructure, application container, or build issues, flag a possible bug, ask a general question, or submit a feature request:

1. [Open the Console](https://console.upsun.com/).
2. In the upper right corner, click **Help**, then select **Support**.
3. On the Upsun Help Center landing page, click **Create a new request**.
4. Complete and submit the form on the "Submit a request" page.

**Shortcuts**

* [Open a new ticket](https://support.upsun.com/hc/en-us/requests/new?ticket_form_id=35294051960082)
* [Submit a feature request](https://support.upsun.com/hc/en-us/requests/new?ticket_form_id=37982573191442)
* [View your tickets](https://support.upsun.com/hc/en-us/requests)

> [!TIP]
>
> You can't modify or delete a ticket after submitting it. To add more information, go to [your tickets](https://support.upsun.com/hc/en-us/requests) and add a message to the relevant one.

> [!NOTE]
>
> Upgrade to the Organization Support add-on
> The Upsun Cloud Organization Support add-on provides tiered support options tailored to organizational needs. All organizations are automatically enrolled in the Standard support tier.
>
> To upgrade to either the Premium or Advanced support tier, visit the [add-on subscriptions page](https://developer.upsun.com/docs/administration/billing/add-on-subscription#organization-support-add-on).

## Community

To talk about app development or framework-related questions,
join other customers and engineers in the [Community Forum](https://community.upsun.com/).

[Join the Community Forum](https://community.upsun.com/)

## Contact Sales

If you have questions about pricing or need help figuring out if Upsun Cloud is the right solution for your team,
get in touch with [Sales](https://upsun.com/contact-us/).

## Delete your account

To permanently delete your Upsun account, follow these steps:

> [!CAUTION]
>
> Deleting your Upsun account automatically deletes all your linked Ibexa Cloud, Pimcore PaaS, and Shopware PaaS accounts.

1. [Open the Console](https://console.upsun.com/).
2. Open the user menu (your name or profile picture) and select **My Profile**.
3. Click **Delete account**.
4. Check that the pre-filled information is correct and click **Submit**.\

   Your request is now submitted and will be handled by Support shortly.


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